Adopt nowIT · L2
Tier-1 service-desk agent
Resolves routine IT requests from the knowledge base, opens and updates the ticket, and escalates the rest with a clean summary.
- Fires on
- New ticket or chat to IT
- Guardrail
- No privilege changes without approval
- Metric
- Auto-resolution rate, first-response time
Adopt nowSecurity · L2
SOC alert-triage agent
Enriches and scores each security alert, clears obvious false positives with a rationale, and hands analysts a ranked queue.
- Fires on
- SIEM / EDR alert
- Guardrail
- Containment stays analyst-approved
- Metric
- False-positive reduction, triage time
Adopt nowFinance · L2
Invoice / AP processing agent
Reads invoices, codes them to the GL, runs the three-way match against PO and receipt, and queues clean ones for approval.
- Fires on
- Invoice received
- Guardrail
- Payment requires human approval
- Metric
- Cost per invoice, touchless rate
Adopt nowSupport · L2
Self-serve answer agent
Answers customer questions from your help center with citations, resolves the common ones, and hands off with full context.
- Fires on
- Customer chat / help query
- Guardrail
- Answers from source only
- Metric
- Deflection rate, CSAT
Adopt nowSupport · L1
Agent-assist reply drafter
Drafts a grounded, on-tone reply for every ticket beside the human agent — who edits and sends, handling more with less fatigue.
- Fires on
- Agent opens a ticket
- Guardrail
- Human always sends
- Metric
- Handle time, tickets per agent
Adopt nowLegal · L1
Contract review & redline agent
Reviews an inbound contract against your clause playbook, flags off-standard terms, and proposes redlines for counsel to verify.
- Fires on
- Contract received
- Guardrail
- Counsel approves every redline
- Metric
- Review time, cycle to signature
Adopt nowSales · L2
Lead-qualification (SDR) agent
Enriches and scores inbound leads, answers first questions, and books qualified meetings — so no inbound interest goes cold.
- Fires on
- Form fill / inbound message
- Guardrail
- Identifies as an assistant; no pricing commitments
- Metric
- Speed-to-lead, meetings booked
Adopt nowMarketing · L1
Content-repurposing agent
Turns one source asset into the full derivative set — social, newsletter, snippets — in your voice, ready for a human to polish.
- Fires on
- New asset published
- Guardrail
- Drafts only; human approves publish
- Metric
- Output per source, cost per asset
Adopt nowData · L1
Natural-language analyst
Lets business users ask questions in plain language and get answers from the warehouse via a governed semantic layer — showing its work.
- Fires on
- User data question
- Guardrail
- Read-only, governed metrics
- Metric
- Self-serve volume, analyst load
Adopt nowOperations · L1
Internal knowledge / SOP assistant
A company-wide "ask anything" agent grounded in your SOPs and wikis, with citations — so staff find the current procedure, not a guess.
- Fires on
- Employee question
- Guardrail
- Respects document permissions; cites sources
- Metric
- Search success, time-to-answer
Adopt nowHealthcare · L1
Ambient clinical-documentation agent
Drafts the structured clinical note from the visit (with consent) into the EHR — the biggest relief for clinician burnout.
- Fires on
- Patient encounter
- Guardrail
- PHI/BAA controls; clinician signs every note
- Metric
- Documentation time, burnout scores
Adopt nowFinancial · L2
KYC / AML investigation agent
Gathers KYC evidence, reviews sanctions/AML alerts, dismisses clear false positives, and assembles the case file for the analyst.
- Fires on
- Onboarding / transaction alert
- Guardrail
- SAR decision by human; full audit trail
- Metric
- False-positive rate, case throughput
Adopt nowRetail · L2
Conversational shopping assistant
Helps shoppers find the right product by need — asks, compares, checks stock, and guides to checkout.
- Fires on
- Shopper query on site/app
- Guardrail
- Stock & price from source only
- Metric
- Conversion, AOV
Adopt nowManufacturing · L1
Maintenance & frontline-knowledge agent
Gives technicians instant grounded answers from manuals and maintenance history — fixing the "the one person who knew retired" problem.
- Fires on
- Technician query
- Guardrail
- Safety & lockout steps stay mandatory
- Metric
- Mean-time-to-repair, first-time-fix
Adopt nowTech / SaaS · L1
Customer-success & churn-signal agent
Reads usage, support, and account signals to flag at-risk accounts and expansion openings, and drafts the CSM's outreach.
- Fires on
- Usage change / renewal window
- Guardrail
- CSM owns the account action
- Metric
- Net revenue retention
Adopt nowPublic sector · L2
Resident-services (311) agent
Answers residents' questions about services and permits from authoritative sources, in multiple languages, and files requests 24/7.
- Fires on
- Resident inquiry
- Guardrail
- No eligibility determinations
- Metric
- Deflection, language reach
This is the shortlist. The full field guide specifies 90+ agents across every department and ten industries, each with its data, tools, model tier, guardrail, and success metric. Ask for the full catalog →